When should I contact Simployer Support about invoices or subscriptions? 

There is now a feature in Simployer One where customers can actually see their own invoices or subscriptions. It can now be found under System -> Subscriptions, and this feature is only available for users with the role Owner in the system. 

By clicking on the contract you can get more information on that particular subscription. 

And you can also download the invoice as a pdf by clicking on the download icon on the subscription line

If you have further questions about your Simployer One invoice that are not answered by the subscription page, please contact Simployer Support. 

Simployer Support can answer general invoice questions and will escalate more complex financial matters to the Finance team when necessary. 

What invoice questions can Simployer Support help with? 

• Explaining invoice details 
• Answering general billing questions 
• Helping you understand an invoice 
• Forwarding complex financial matters to the Finance team 

Which invoice requests are handled by the Finance team? 

Simployer Support will escalate the following requests internally: 

• Credit note requests 
• Debt collection cases 
• Cases involving the Swedish Enforcement Authority (Kronofogden) 
• Other complex financial matters 

How do I contact Simployer Support? 

• Phone (Sweden): +46 31 84 01 80 
• Phone (Norway): +47 69 97 17 00 
• Chat: When you are logged in to HRM One, click the menu option Support agent in the bottom left corner and Ask a question. You will initially be taken to the chatbot, but you can then, if needed request to talk to a human directly in the chat window.