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FAQ (26)

This article is not available in Swedish, view it in English

How do I cancel the subscription/agreement?

Modified on Thu, 1 May at 11:05 AM
Why can't I log in?

Modified on Thu, 1 May at 11:09 AM
Is it possible to change the users?

Modified on Fri, 2 May at 9:59 AM
Why have the Handbooks increased so much in price?

Modified on Fri, 2 May at 10:02 AM
How do I change my username?

Modified on Fri, 2 May at 10:04 AM
Merge users / multiple accounts

Modified on Fri, 2 May at 10:11 AM
Where can I submit a support request to the experts?

Modified on Fri, 2 May at 10:14 AM
Login using Incognito mode

Modified on Fri, 2 May at 10:18 AM
How do I subscribe to the newsletter?

Modified on Fri, 2 May at 10:21 AM
How do I open a tab in incognito mode?

Modified on Fri, 2 May at 10:22 AM

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Norwegian support

Telephone: +47 69 97 17 00
Opening Hours (Mon–Fri):
• Administrative support: 08:00–16:00
• Technical support: 09:00–14:00

Swedish support

Telephone: +46 31 84 01 80
Opening Hours (Mon–Fri):
• Administrative support: 08:00–16:00
• Technical support: 09:00–14:00

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Strictly Necessary Cookies List of cookies

Name Host Duration Description

_fw_crm_v simployer.freshdesk.com 1 year Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).

_x_w simployer.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m simployer.freshdesk.com Session Contains the state of the shard.

_helpkit_session simployer.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session simployer.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials simployer.freshdesk.com 2 months Used for user authentication.

wf_order simployer.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type simployer.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter simployer.freshdesk.com Session Denotes which filter is applied for the tickets list.