In the Company Settings page, you can enable or disable the chat feature for the whole organization. In order to enable Anonymous chat, an HR admin must be assigned. An individual who has role=administrator in &frankly can be selected to be the HR admin, then employees will see this person as an option to address their chat to, while chatting.
To activate it, you go to Settings > Company settings and scroll down to Anonymous chat:
The HR admin can see an overview of all chats created in the organization, but the HR-admin can only read and answer those chats addressed directly to the HR-admin. The HR-admin can initiate a chat from all comments they can see in the result views.
In the settings, it's also possible to:
1. Select to whom the people answering the question can address their chat. An option can be selected from the following
Allow initiating chat to both HR admin and direct group owner
Allow initiating Anonymous chat to only HR admin
Allow initiating Anonymous chat to only direct group owner
2. Enable/Disable direct group owners from initiating a chat while looking at comment results
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