Travel and Expense Statuses

Travel claims and expense claims move through different statuses from creation until they are ready for reimbursement. Understanding what each status means makes it easier to follow where a claim is in the approval process.

There are four possible statuses:

Started

The travel or expense claim has been created but has not yet been submitted for approval. Only the employee who created the claim can edit it at this stage.

To attestation

The claim has been submitted and is waiting for approval from the employee's assigned approver (manager).

Attestation Control

The claim has been approved by the manager and is waiting for approval from a user with the Approval Controller role.

This status is only available if Attestation Control has been enabled in the system settings.

Approved

The travel or expense claim has been fully approved and is ready for reimbursement or export to payroll.

Optional approval step

Not all customers use Attestation Control.

If your company wants an additional approval step before travel and expense claims are approved, you can enable Attestation Control in System Settings → Travel and Expenses and assign users the Approval Controller role.