When should I contact Simployer Support about invoices? 

If you have questions about your Simployer One invoice, contact Simployer Support. 

Simployer One does not include a feature for viewing or managing invoices within the application. 

Simployer Support can answer general invoice questions and will escalate more complex financial matters to the Finance team when necessary. 

What invoice questions can Simployer Support help with? 

• Explaining invoice details 
• Answering general billing questions 
• Helping you understand an invoice 
• Forwarding complex financial matters to the Finance team 

Which invoice requests are handled by the Finance team? 

Simployer Support will escalate the following requests internally:

• Credit note requests 
• Debt collection cases 
• Cases involving the Swedish Enforcement Authority (Kronofogden) 
• Other complex financial matters 

How do I contact Simployer Support? 

• Phone (Sweden): +46 31 84 01 80 
• Phone (Norway): +47 69 97 17 00 
• Chat: When you are logged in to HRM One, click the purple Help button in the lower-right corner.