Get started with Simployer Classic Insights

Modified on Mon, 5 Oct at 10:04 AM

Learn how to use Simployer Classic Insights to view staffing and organization reports.

Target role

Insights administrator

Use the interactive Simployer Classic Insights guide

Follow the interactive step-by-step guide to get started with Simployer Classic Insights:

Introduction to Simployer Classic Insights

Watch the Simployer Classic Insights video

Watch the video for an introduction to using the Simployer Classic Insights module. The video is in Norwegian.

Watch the Simployer Classic Insights video

Norwegian support

Telephone: +47 69 97 17 00
Opening Hours Switchboard kl 08:00-16:00 (Mon–Fri)
Opening Hours Techincal Support kl 09:00-14:00 (Mon–Fri)
Mail: info@simployer.com

Swedish support

Telephone: +46 31 84 01 80
Opening Hours Switchboard 08:00-16:00 (Mon–Fri)
Opening Hours Techincal Support kl 09:00-14:00 (Mon–Fri)
Mail: info@simployer.com

Name	Host	Duration	Description
_fw_crm_v	simployer.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	simployer.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	simployer.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	simployer.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	simployer.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	simployer.freshdesk.com	2 months	Used for user authentication.
wf_order	simployer.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	simployer.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	simployer.freshdesk.com	Session	Denotes which filter is applied for the tickets list.

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Get started with Simployer Classic Insights

Use the interactive Simployer Classic Insights guide

Watch the Simployer Classic Insights video

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Get started with Simployer Classic Insights

Use the interactive Simployer Classic Insights guide

Watch the Simployer Classic Insights video

Was this article helpful?