Yes, Simployer has a Service Level Agreement (SLA) in place to define the expected level of service and support provided to customers.
The SLA outlines key metrics such as system availability, response times, and maintenance windows, and it forms part of Simployer’s commitment to reliability and transparency.
For detailed information, including definitions, service availability targets, and incident response times, please refer to the official SLA documentation available here: Simployer | SLA
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