What happens
This is detected automatically during the connection test in Connect to your source. If the account owner registered in Simployer Classic doesn't match the owner of this Simployer One account, you'll see a blocking message: "Account owners do not match." Continue stays disabled.
If you run into a problem
"Account owners do not match" — to protect your data, the migration cannot continue. Contact us so we can check how your accounts are linked.
Why does this happen?
Simployer checks that the same owner is registered on both the Simployer Classic account and the Simployer One account before allowing any data to move between them. If that check fails, there's no self-service fix — we need to verify how the two accounts are linked.
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