Find the cause of common travel and expense export issues and learn how to resolve them.

Why is a payroll type missing from the travel and expense export file?

If a payroll type is missing from the export file, it is usually not linked to the correct expense type.

Resolve a missing payroll type

1. Check that the correct payroll type is linked to the expense type.
2. If the payroll type is missing, add it. See “Create and manage expense types.”
3. Delete the export file you already created.
4. Create a new export file.

When you delete the existing export file, the trips and expenses included in the file become available for export again. The new export file will include the payroll type you added.

Why are trips or expenses unavailable for travel and expense export?

Trips or expenses may be unavailable when you create an export file for several reasons.

Check the approval status

If you use approval control, trips and expenses must also be approved at this level before they become available for export. Check that the trip or expense has the status Approved.

Check the selected department

On the export page, you can select which department to include in the travel and expense export. Make sure that:

• The correct department is selected
• Include sub-departments is enabled if you want to include trips and expenses from underlying departments

Check the travel and expense export setup

If trips or expenses from specific organizational units are still missing, the export setup may not be assigned to those units.

If you have checked the points above and the issue persists, contact Simployer Support at support@simployer.com. We can help verify the export configuration.