User account and applications access in Simployer Classic

If an employee is unable to log in, you should first check whether they have been assigned a user account. You can see this at the bottom of the employee’s profile.

If no account has been created, you can create one by clicking the + symbol and setting up an account. You can read how to do this in this article. 

If the employee already has an account, in their profile click on "Settings → Roles" in the top menu. Click the "+" sign on the page and add Simployer it it is not added.

Here, you can also add other applications if available, such as handbooks, deviations, etc.

You should also check that they are logged in with the correct user. 

If you want to resend the welcome letter with login information, you’ll find guidance in this article