A system administrator can grant Simployer time-limited database access when requested or agreed in advance.

In some support cases, Simployer may need temporary access to your database to investigate and resolve the case.

What should you know before granting Simployer access?

• Grant Simployer access only after a request from Simployer or when agreed in advance
• A system administrator in your organization must grant Simployer access
• Limit Simployer access to the time necessary

Grant Simployer temporary access

1. Go to Administration in the menu on the left.
2. Select Grant Simployer access.
3. Enter the number of hours that Simployer should have access.

Grant Simployer access to multiple applications

If your organization has multiple applications:

• Select the application that Simployer should have access to
• Enter the access duration for each application

What happens after you grant Simployer access?

Once access is active, Simployer can sign in and access the necessary information in the database to assist with the case.