How do I reset an employee's password in Simployer One

If an employee has forgotten their password or cannot sign in, an Owner or Admin can reset the employee's password from the Account tab on the employee's profile. 

After the password is reset, Simployer One sends the employee an email with a link to create a new password. 

Before you begin 

You must be an Owner or Administrator to reset another employee's password.  

The employee must have an active user account in Simployer One.  

How do I reset an employee's password?

1. Go to Employees in the left-hand menu, or use Search at the top of the page (Ctrl + K).
2. Search for and select the employee.  
3. Open the Account tab. If you can't see it, select More to show the rest of the tabs.
4. Select Reset password.  
5. Confirm the action if prompted.  

What happens after I reset a password? 

After you reset an employee's password: 

• A password reset email is sent automatically.  
• The email contains a secure link for creating a new password.  
• The employee chooses their own new password.  
• Once the new password has been created, the employee can sign in using their new credentials.  

What should I do if the employee does not receive the password reset email? 

If the employee does not receive the email: 

• Ask them to check their Spam or Junk folder.  
• Confirm that the employee's email address is correct in Simployer One. You can change the employee's private email address under Change private email on the Account tab
• Ask the employee to wait a few minutes and check again.  
• If the email is still not received, contact Simployer Support for further assistance.  

FAQs 

Who can reset an employee's password? 

Only Owners and Admins can reset another employee's password. 

Can employees reset their own passwords? 

Yes. Employees who have forgotten their password can use the Forgot password? option on the sign-in page instead of asking an administrator to reset it. 

Does resetting a password create a temporary password? 

No. Simployer One does not generate a temporary password. Instead, the employee receives an email with a secure link to create a new password. 

What if the employee cannot find the password reset email? 

First, ask the employee to check their Spam or Junk folder. If the email is still missing, verify that the correct email address is registered in Simployer One. If the issue persists, contact Simployer Support.